Office hours Mon-Fri 9am-6pm Sat-Sun 10am-4pm
Call Us +44 (0) 1224 529104
Email Us

Privacy & Cookie Policies

Who we are

Our website address is: https://grampiancarpetcleaning.co.uk.

We at Grampian Carpet & Floor Care take your privacy very seriously. Please read our Privacy Policy below to see how we use your personal information, including the information you submit about yourself when making a Booking Enquiry. By submitting your personal information to us, you agree to our use of that information in the ways described in our Privacy Policy. Like many online services we use a feature called a ‘cookie’, which is a small data file that is sent to your browser from a web server and stored on your device’s hard drive. References in these Terms to ‘cookies’ also include other means of automatically accessing or storing information on your device. By agreeing to these Terms and Conditions, you are providing your consent for us to use cookies in the ways described in our Cookie Policy, however, you may delete any of these cookies at any time if you wish. Please see our Cookie Policy for detailed information on the types of cookies we use on the Site, the purposes for which we use each cookie, how you can disable and enable the use of certain cookies and the consequences of doing so.

Grampian Carpet & Floor Care is sensitive to privacy issues on the Internet. We believe that it is important you know how we treat the information we receive about you on the Internet and how the information is collected.

In general, you may visit the site without telling us who you are or revealing any personally identifiable information about you. Our servers collect the domain names, operating system in use (e.g., Macintosh, Windows) and browser (e.g., Safari, Chrome, Firefox, Netscape, Microsoft Edge, Internet Explorer). This information is aggregated to measure the number of visits, average time spent on the Site, pages viewed, etc. Grampian Carpet & Floor Care may use this information to measure the use of our Site and to improve the content of our Site. Email addresses and other personally identifiable information such as first and last name, telephone number, and other similar information are known only when voluntarily provided by a visitor for registration or other participation of visitors in any available online interactive activities.

Use of Your Information

We may use the personal information you provide for any of the following purposes:

  1. to understand the use of our Site and make improvements;
  2. to fulfil prizes;
  3. to respond to specific requests from visitors;
  4. to protect the security or integrity of our Site when necessary;
  5. to send you notices and solicitations regarding Site and our businesses; and
  6. in general, to promote and market products to you.

These solicitations may take the form of mailings or other couriers, telephone calls, email solicitations and other methods of contact. If you do not want to receive these solicitations from us using your personally identifiable information, please notify us. At times, we may conduct online surveys to better understand the needs and profiles of our visitors. When we conduct a survey, we will try to let you know how we will use the information at the time we collect the information from you on the Internet.

Disclosures of Your Information

Unless otherwise disclosed during the collection, personally identifiable information that may be collected in connection with visitors to this Site is retained by Grampian Carpet & Floor Care. Grampian Carpet & Floor Care do not sell, transfer or otherwise disclose this personally identifiable information outside this company, except where disclosure is required by law.

Other Websites

This Site may contain links to other sites of third parties. We are not responsible for the content or privacy practices of those other sites. We may revise this Privacy Policy from time to time. You are responsible for checking this policy when you visit our Site to review the current policy. If you do not agree with the policy, you should cease use of the Site immediately.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture, where available, is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

A technology called ‘cookies’ allows websites to provide you with tailored information and an improved browsing experience. A ‘cookie’ is a tiny element of data that a web site can send to your browser, usually containing specific information and for a specific purpose. For more information about cookies please visit http://www.allaboutcookies.org.uk

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Visitor comments may be checked through an automated spam detection service.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

You have a right to access the personal data that is held about you. You also have the right to request that we erase any data we hold that would identify you as an individual. However, where a financial transaction has taken place, we are legally required to keep details for HMRC & VAT reporting for up to 7 years. Please write to us at the following address to obtain a copy of the personal information Grampian Carpet & Floor Care holds about you: Grampian Carpet & Floor Care, 52 Woodburn Gardens, Aberdeen, AB15 8JT enclosing your postal details.